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Terms and Conditions
Welcome to Lux Heaven! We value your trust and are committed to providing a secure, transparent, and enjoyable shopping experience. These Terms and Conditions ("Terms") outline your rights and obligations while using our platform and purchasing our products. By accessing or using our services, you agree to these Terms in full. If you have any questions or concerns, please contact us before proceeding.
PLEASE READ THESE TERMS CAREFULLY. BY USING OUR SERVICES OR PURCHASING OUR PRODUCTS, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.
General Information
Platform Ownership:
This platform is owned and operated by Lux Heaven (referred to as “we,” “us,” or “our”).
Customer Support:
For any queries, you can reach us via:
- Phone: +91 79828-83196
- Email: infoluxheaven@gmail.com
Accuracy and Trustworthiness
At Lux Heaven, we strive to ensure that all information, including product descriptions, prices, and images, is accurate and up-to-date. However, minor variations may occur due to monitor displays or technical issues.
If you have any doubts or need assistance, our team is here to clarify before you make a purchase.
Product Policy
For Personal Use:
All products purchased from Lux Heaven are for personal use only. Reselling or redistribution is strictly prohibited.
Return and Exchange Policy:
We understand the importance of trust and customer satisfaction. Products can be returned or exchanged under the following conditions:
- The product is defective, damaged, or incorrect.
- The product is unused and in its original packaging.
Return Process:
- Customers must initiate a return request within 7 days of receiving the product.
- Contact our customer support with the order number, clear photographs of the product, and a description of the issue.
- Once approved, we will arrange a return pickup or provide return instructions.
Refunds:
Refunds will be processed after the product is inspected and approved. Refunds may take 5-7 business days to reflect in your account.
Ordering and Payment
Secure Payments:
We accept major payment methods, including credit/debit cards, UPI, net banking, and wallets. All transactions are encrypted for your security.
Order Confirmation:
Once your order is placed, you will receive an email confirmation with the order details. If you do not receive this email, please contact us immediately.
Fraud Prevention:
We reserve the right to cancel orders flagged as suspicious or fraudulent. Additional verification may be required for such transactions.
Customer Communication
By shopping with us, you consent to receive:
- Order updates and delivery notifications via SMS or email.
Your Privacy Matters
Your privacy is our priority. We collect only the information necessary to process your order and enhance your shopping experience. Your details, including email and phone numbers, may be used for order updates, delivery information, and promotional offers.
We never share your personal information with third parties without your consent.
Shipping and Delivery
Shipping Policy:
- We ship to most locations in India and select international destinations.
- Shipping charges, if applicable, will be displayed at checkout.
Delivery Time:
- Domestic orders: 5-7 business days.
- International orders: Delivery timelines vary based on the destination.
Order Tracking:
Once your order is shipped, a tracking link will be sent to your registered email or phone number.
Delayed or Missed Deliveries:
In case of delays, please contact our customer service. We will coordinate with the courier partner to resolve the issue promptly.
Contact Us
Your trust means everything to us. If you have any questions or need assistance, please reach out to us:
- Phone: +91 79828-83196
- Email: infoluxheaven@gmail.com
Thank you for choosing Lux Heaven for your fashion needs. We are here to ensure your shopping experience is delightful and hassle-free.
