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Refund and Return Policy
At Lux Heaven, we take pride in delivering premium-quality ladies’ bags and ensuring a delightful shopping experience. Our refund and return policy is designed to provide peace of mind while maintaining fairness and transparency.
Our Commitment to You
We understand that sometimes things don’t go as planned. Whether it’s a damaged product or a change in preference, we’re here to help. If for any reason you’re not completely satisfied with your purchase, you can request a return, exchange, or refund under the guidelines below.
Return and Exchange Eligibility
We gladly accept returns or exchanges if:
- The product received is damaged, defective, or incorrect.
- The item is unused, in its original condition, with all tags, packaging, and accessories intact.
- The return request is made within 7 days of receiving the product.
Non-Returnable Items
To maintain hygiene and quality standards, we cannot accept returns in the following cases:
- Products that have been used, worn, or lack their original packaging.
- Items that were customized or personalized specifically for you.
Hassle-Free Return Process
We’ve streamlined the process to make it easy and convenient for you:
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Initiate Your Return:
- Contact us via email at infoluxheaven@gmail.com or call us at +91 79828-83196 within 7 days of receiving your order.
- Share your order details, along with photos of the product (in case of damage or errors).
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Approval Confirmation:
- Once your request is reviewed and approved (within 48 hours), we’ll guide you on the next steps.
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Return or Pickup:
- If applicable, we will arrange a free pickup from your location. Alternatively, you can ship the product back as per our instructions.
- Ensure the item is securely packed to avoid damage during transit.
Refund Policy
Refunds are processed after the returned product is inspected and approved by our team.
Refund Timelines:
- Online Payments: Refunds will be credited to your original payment method within 5-7 business days.
- Cash on Delivery (COD): Refunds will be issued via bank transfer. Please share your bank details when requested.
Deductions:
- For returns due to reasons other than product defects or errors, a nominal shipping fee may be deducted.
Easy Exchanges
If you wish to exchange an item:
- Contact us within 7 days of receiving your product.
- Exchanges are subject to the availability of the requested item.
Important Guidelines
- Unauthorized returns (items sent without approval) will not be accepted.
- Refunds or exchanges will not be processed if the returned item shows signs of use, damage, or tampering.
- In case of returns due to our error, we will cover all associated shipping costs.
Why Choose Lux Heaven?
At Lux Heaven, we believe in building trust and lasting relationships. Our return and refund policy reflects our commitment to customer satisfaction and ensures a worry-free shopping experience.
Need Assistance?
For any questions or concerns regarding returns, refunds, or exchanges, feel free to get in touch with our customer support team:
- Phone: +91 79828-83196
- Email: infoluxheaven@gmail.com
