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Privacy Policy
At Lux Heaven, your privacy is important to us. We are committed to safeguarding your personal information and ensuring a safe and secure shopping experience. This Privacy Policy outlines how we collect, use, and protect your data while you shop on our website.
Information We Collect
To provide the best service and ensure smooth transactions, we may collect the following information:
- Personal Information: This includes your name, billing address, shipping address, phone number, email address, and date of birth. We collect this information to complete your orders and deliver the products to you.
- Order and Purchase Information: We collect details regarding the items you purchase, including product descriptions and quantities.
- Technical Information: This may include your device’s IP address, browser type, operating system, and other technical details such as the type of device you’re using.
- Behavioral Data: We may also collect information about how you use our website, such as the pages you visit, links clicked, and your browsing preferences. This helps us improve your shopping experience.
How We Use Your Information
Your personal information is used for the following purposes:
- Processing Orders: To complete and process your orders efficiently and accurately.
- Customer Support: To assist you with inquiries regarding your orders, returns, exchanges, and any other requests.
- Improving Services: We use behavioral and technical data to analyze and improve the website and to personalize your experience.
- Marketing: If you have consented, we may use your information to send promotional materials, special offers, and updates related to our products.
Payment Information
Lux Heaven does not store your credit card or payment details. All payments are securely processed through third-party payment gateways, and your banking information is transmitted directly to them. We do not have access to your credit card or bank account details.
Security of Your Data
We take data security seriously and implement technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. While we take all reasonable precautions, please note that no method of internet transmission or electronic storage is 100% secure. We strive to maintain the highest standards of data protection.
Sharing of Information
We will never sell, rent, or lease your personal information to third parties. However, we may share your details with third-party service providers who help us deliver your orders, process payments, or improve our services. These third parties are obligated to maintain the confidentiality of your data and use it only for the purposes for which it was provided.
Cookies and Tracking Technologies
Our website uses cookies and other tracking technologies to enhance your shopping experience. These tools help us analyze how users interact with our site and remember your preferences for future visits. You can manage or disable cookies through your browser settings.
Your Rights
You have the right to access, update, or delete the personal information we hold about you. If you wish to review, correct, or delete any personal data, please contact us at infoluxheaven@gmail.com.
Contact Us
For any questions or concerns regarding this Privacy Policy, or if you wish to exercise your rights, please reach out to us:
- Email: infoluxheaven@gmail.com
- Phone: +91 79828 83196
